Customer Service


Items must be returned within 30 days of purchase for a full refund or exchange. Please email us at with the reasons for the return or replacement request, and pictures of the product (if necessary), and provide us with a record of the return. All shipping charges on returned items are non-refundable if not due to defect or error on our part.

Upon receipt of the returned item(s) your refund will be submitted, and an email confirming your refund will be sent to the email address used when placing the order. Refunds take approximately 5-7 business days for processing once the item has been received at our facility. Every effort is taken to process and ship orders shortly after they have been received. If a request to cancel an order comes in prior to the warehouse shipping it, a full refund can be provided. If the request to cancel is received after the item has shipped, you will need to refer to the instructions for "Returns & Replacements" above. All shipping charges on returned items are non-refundable. Please email your request to cancel to with your order number and the reason, and we will get back to you as soon as possible. We will contact you with the correct address to return it to you or provide a label if it's due to a reason that is our fault.

Holiday Delivery Policy

At MuzeMerch, our goal is to ensure your holiday season is filled with joy and punctual deliveries. To guarantee your gifts or products arrive before the Christmas holiday, please place your orders no later than December 12th for free shipping. Here's the complete list of cutoff dates for Free shipping and expedited options to guarantee delivery in time:


UPS Ground - Sunday, December 10th, 2023

UPS 3 Day - Thursday, December 14th, 2023

UPS Next Day Air - Monday, December 18, 2023

Print on Demand Items Return Policy

Selected apparel items are designated as print-on-demand products, individually crafted per order. Regrettably, we can only accommodate refunds in cases of defects or damage on our part. Your satisfaction is important to us, and we'll gladly assist with exchanges should the product not meet your expectations.

Pricing & Tax

Prices are subject to change without notice. Orders may be subject to a state sales tax. If we have an operating entity in the "Ship-To" state, you will be charged sales tax as required by law.

Special Shipping Promotions

From time to time, free shipping or free upgraded shipping is offered. Gift cards and memberships are not included in these shipping offers.

When free shipping is offered, the offer is for free standard shipping in the U.S. only on eligible purchases of the designated amount or more in the same transaction, after discounts and before taxes, between the eligible time periods specified. Gift cards, memberships, packaging, taxes, and prior purchases do not qualify toward the minimum purchase requirement and offer cannot be applied to such items. Eligible customers must select this option during checkout in order to receive free shipping. If a different shipping option is chosen, additional charges will apply. Due to size and/or weight, certain items incur a shipping surcharge, which will still apply. No adjustments on previous purchases. The offer is non-transferable and subject to change without notice. Not valid on international shipments. Only one free shipment per eligible order over the designated amount.

International Addresses:
We do not ship to international addresses outside of the USA and Canada at this time. Please contact our customer support at or 858-222-6062 with any questions or concerns.

Operated by Event Network
9606 Aero Dr STE 1000,
San Diego, CA 92123